Built for operators who put crews on the road every morning
Technicians, vans and parts against a schedule that changes by the hour. Quotes racing competitors to the customer's inbox. Margin decided by first-time fixes and windshield time. We build software for this shape of business.
Quote-to-job conversion
The customer who called you called two competitors in the same hour, and the first credible quote usually gets the job. When quoting means a site visit, a callback and a spreadsheet, days pass — and the win rate quietly belongs to whoever answers fastest, not whoever does the best work.
Dispatch and routing
The morning board is a puzzle: the right technician, with the right skills and the right parts, in an order that doesn't burn the day in windshield time. Solved by hand, it consumes a dispatcher's morning and still leaves money on the table — one emergency call reshuffles everything, and the reshuffle is where utilisation quietly dies.
First-time fix
A second visit doubles the cost of the job and halves the customer's patience. Most second visits trace back to information — the model number nobody captured, the part that wasn't on the van, the access instructions that lived in someone's text messages. First-time-fix rate is an information problem before it is a technician problem.
Technician utilisation
Billable hours per technician per day is the number the whole business rides on, and most operators can't see it until the month closes. Schedule gaps, travel time, jobs that ran long — each is invisible in the moment and expensive in aggregate. The schedule should be dense by design, not by luck.
Invoicing that lags the work
The job closed Tuesday; the invoice went out the following Thursday; the extras the tech handled on site never made it on at all. Every day between completion and invoice stretches cash flow, and every unbilled extra is margin given away. Field-to-invoice should be hours, with the job record doing the assembly.
How the three systems apply here
Quartermaster in field services
“Who's closest to tomorrow's 8am job with the right parts on the van?” — Quartermaster answers against the schedule, the fleet and the parts ledger at once.
We run businesses shaped like yours
OpsPoint was built by people who ran operations before they wrote software for them — asset-heavy, schedule-driven businesses where the calendar, the fleet and the crew were the whole business. High-value physical assets, date-bound commitments, availability conflicts, delivery logistics, reconciliation after the fact, and customers who expect an answer today. We have lived the double booking and the write-off. We are not learning your operations on your account.
Questions, answered
Which trades does this fit?
Any dispatch-driven operation — HVAC, electrical, plumbing, equipment maintenance, installation crews. If the business runs on technicians, vans, parts and a schedule, it has the shape these systems are built for.
Do we need to replace our field-service software?
No. Our automation bridge sits on top of the systems you already run, so nothing has to be ripped out on day one. We connect to what exists and replace pieces only when the replacement has earned it.
Can it handle emergency calls alongside scheduled work?
Yes — that is the point of live dispatch support. An emergency call is slotted against real technician locations, skills and parts, and the day's schedule re-flows with the cost of each option visible instead of guessed.
What does an engagement look like?
A paid discovery workshop first — half a day with your operations and dispatch leads — then a fixed-fee build scoped from what discovery finds, with working software inside the first thirty days. The full structure is on our How We Work page.
Also see Marine & Charter — crews and high-value assets on one calendar — or all industries.
See it against your own board and routes
Half a day with your operations and sales leads, and a fully scoped proposal within a week of it.